1. 30-day money-back guarantee
We offer a 30-day money-back guarantee on all subscriptions, meal plan add-ons and one-off passes. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.
2. How to request a refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles all customer service inquiries and returns.
- Visit paddle.net and enter the email address you used at checkout to find your order and request a refund.
- Or contact us through the support channel in the app and we will forward your request to Paddle.
Refunds are returned to the original payment method. Processing times depend on your bank or card issuer, typically 3–10 business days after approval.
3. Cancelling a subscription
You can cancel a recurring subscription at any time from your account settings in the app or through the Paddle customer portal. Cancelling stops future renewals; you keep access until the end of the period you already paid for. A cancellation on its own is not a refund request — use the steps in section 2 if you also want your money back.
4. Statutory rights
This policy is offered in addition to any rights you have under applicable consumer law, including EU/UK withdrawal rights. Nothing here limits those rights. Paddle's own refund policy also applies to every order.
5. Contact
Kay Uwe Andree, operator of Spine & Full Body Fitness. Reach us through the support channel listed in the app, or contact Paddle directly at paddle.net.